Purpose

Sefton Arc & Careline
Service requires a restructure due to the number of historic posts
without correct job descriptions and service changes over the
years.  Staff are fulfilling roles that
haven’t been reviewed for a considerable amount of time i.e.,
10 years + to which duties and service delivery has
changed.
 
Clear structured reporting
lines are required, and staff job descriptions have been updated or
re-assessed through the Job Evaluation process to help maintain and
provide the best possible service to the customer.
 
The approval of the proposed
restructure will mean all staff having a role and Job Description
assessed through the job evaluation process which will result in
the correct grades being paid to staff and a clear reporting line
structure that will give support to all staff and provide an
efficient and sustainable service moving forward.
 

Decision

Decision(s):
 
(1) That the Sefton Arc and
Careline Service restructure as set out in the report be
approved.

 

 
Reasons for the Decision(s):
 
To provide a more robust
service delivery model, which lends itself to the requirements of
the ARC & Careline allowing it to provide a significantly
improved quality service to security and vulnerable service users
and people across the borough of Sefton.
 
This new structure allows
fairness and transparency to staff who have not had any type of
review or evaluation of their roles and service area with clear
reporting lines of support to all staff throughout the service. To
provide an up to date and better standard of service delivery model
and provide a higher quality service to the customer both internal
and external of Sefton Council and private customers.
 
Align team members through job
re-evaluation utilising current staff to become multi-skilled and
able to fulfil roles as and when required, additional
apprenticeship opportunities which would give the opportunity for
growth within the team whilst providing existing team members the
opportunity to develop and transition. 
This will create a fully reflective operating model which aligns
itself fully to the remit of Security, Careline and is able to meet
the quality standards as set out in accreditation NSI and the TSA
framework.
 
Staff will have clearly defined
roles independent to the service area which will significantly
improve communication and performance.
 
Introduction of management line
will provide clear reporting lines and a support service to staff
which will improve communication, service monitoring and a higher
standard of service delivery whilst keeping up with new business
opportunities within the current market.
 
Historical structure
doesn’t suit the current needs of the service and staff have
outdated job descriptions which causes issues with supporting staff
through reporting lines and pay grades.
 
Sefton Arc teams consist of an
Electrical team, Alarms Engineers team, Sefton Careline team, ARC
& Patrol and an Admin
team.  The current structure and job
descriptions for all services doesn’t have a clear reporting
management line making it difficult to manage performance and
quality monitoring with budget and procurement
requirements.
 
The posts of Seniors within the
structure are mainly based onsite performing work tasks which has
an effect on managing each service area.
 
Admin
team:
Currently operating
inefficiently due to a lack of shared knowledge within the
team.  Four members of admin staff work
in separate teams throughout the services which means cover for
sickness or annual leave is difficult to manage.  The admin staff also don’t have any official
reporting line in place.  Workload
across this function is not streamlined and requirements of the
role within the team are not being fulfilled due to these
inefficiencies.  Within the new
structure the admin team will work as one central admin function
with shared knowledge which will support each member of staff with
working tasks as well as providing a better service throughout
Sefton Arc and Careline services.
 
ARC:
Change of job titles for the
roles of ARC Manager, Shift Managers and Operations
Managerto ‘Officer’ titles which
will give clear reporting lines for staff.  Staff who work within the ARC monitoring the
service have historically been appointed to the role of patrol
staff, System Auditor & Police Controller, CCTV Operator /
 Admin Assistant job description which doesn’t
reflect the working duties.  A new job
description has been written to create the post of ARC Operator,
and having been assessed through Job Evaluation has been confirmed
at grade D.
The Arc Operator will also
support the function of ID badge services to improve service
delivery with waiting times.
 
Careline:
Careline advisor role
doesn’t reflect the outdated job description.  A new JD has been written, and having been
assessed through Job Evaluation has been confirmed at grade E.
Trusted Assessor role
doesn’t reflect the outdated job description.  A new JD has been written, and having been
assessed through Job Evaluation has been confirmed at grade
F.
 
Manager Role:
A new ARC Manager role to be
introduced to manage, support and
monitor the operations of ARC and Careline services. JE process
complete and confirmed at grade J.
 
Electrical and Alarms Manager
role to be introduced to manage, support
and monitor the operations of Electrical and Alarms unit
services.  JE process complete and
confirmed at grade J.
 
Apprenticeships:
Sefton Arc currently has 2
apprentice electricians.  Within the
proposed restructure this will give the apprentices a route to full
time work once the apprenticeship is completed as an electricians mate to give the staff experience of
further onsite works to help them maintain further opportunities in
the work place.  JE process complete and
confirmed at grade B.
Two apprentice admin
staff.  Given the age structure within
the service, the apprentice route helps the Council secure the
future by giving apprentices the experience and skillset to secure
future employment.
 
Alarms Team:
Senior Fire Technician change
of role title to Senior Alarms Technician.
A New Alarms Support Technician
tole to be introduced to help support the alarms team
function.  A new JD has been written,
and having been assessed through Job Evaluation has been confirmed
at grade F.
 
Roles:
Historically staff have been
appointed to a Patrol team post but have been working within other
teams throughout Sefton Arc and Careline services.  The new restructure will give each member of staff
a job description for the correct role and graded through job
evaluation which will result in a confirmed set structure for the
service.
 
 
Alternative Options
Considered and Rejected: (including any
Risk Implications)
 
None