Purpose

The Housing and Neighbourhoods Service
collects performance data on a suite of indicators including Tenant
Satisfaction Measures (TSMs) which we are required to submit
annually to the Regulator of Social Housing.

Content

8.1

The Committee considered a report of the
Executive Director of Neighbourhood Services which provided the
Committee with an overview of housing performance for a range of
services within the remit of the Committee, enabling it to monitor
progress against the Housing Strategy ambitions, the Regulator of
Social Housing Tenant Satisfaction Measures, as well as other key
housing performance indicators that feed into the Council’s
Outcome Framework

 

 

8.2

RESOLVED UNANIMOUSLY: That the
Housing Policy Committee notes the Housing performance update
provided for Quarter 2 2025/26 (July - September 2025).

 

 

 

 

8.3

Reasons for
Decision

 

 

8.3.1

The Housing Policy Committee has delegated
authority to monitor the performance of housing services to ensure
that:

·      
The service is delivering for tenants, and that tenant satisfaction
is closely monitored.

·      
Limited resources are maximised due to budgetary pressures.

·      
The Council is delivering on corporate priorities. Performance
information is also shared with external organisations such as the
Regulator of Social Housing and the Housing Ombudsman for
scrutiny.

 

 

 

8.4

Alternatives
Considered and Rejected

 

 

8.4.1

The Housing Policy Committee has delegated
responsibility for the regular monitoring of data including
performance and financial information, and the performance
monitoring of Housing (public sector, private sector, and related
functions) services. Therefore, no alternative options to the
production of this report have been considered.