Content

9.1

The Housing Ombudsman and Regulator of Social
Housing have both introduced new statutory reporting requirements
for all social housing providers. These are:
• The Housing Ombudsman Complaints
Handling Code Self-Assessment
• The Regulator of Social Housing’s
(RSH) Tenant Satisfaction Measures (TSMs)
Members considered a report of
the Executive Director, Neighbourhood Services providing an
overview of the reporting requirements for each of these areas and
outlining Sheffield City Council’s proposed response to both
the Housing Ombudsman and the Regulator of Social Housing prior to
the submission deadlines on 30th June 2024.

9.2

RESOLVED
UNANIMOUSLY: That the Housing Policy
Committee:-
 

·      
Notes the outcomes of the complaints self-assessment against the
Code in Appendix A

·      
Notes the contents of the Complaints and Service Improvement report
in Appendix B

·      
Notes the Council’s TSM performance scores as set out in
Appendix C

·      
Provides any comments or feedback on the proposed submissions
contained in this report

·      
Approves the contents of the proposed new statutory
reporting requirements, subject to the inclusion of the outstanding
data on material complaints, to be provided prior to the submission
deadline.

9.3

Reasons for Decision

9.3.1

The Housing Policy Committee has delegated
authority to monitor housing performance including complaints to
ensure the service is delivering for tenants.

9.4

Alternatives Considered and Rejected

9.4.1

Self-assessment against the Housing
Ombudsman’s Code and publication of the outcomes and
accompanying report, are a requirement of all social housing
landlords. Reporting of TSMs is also a statutory requirement for
all social housing landlords, therefore no other alternatives were
considered.