Decision

RESOLVED that

1. The contents of the report be noted;
2. Publication of the Annual Complaints Performance and Service Improvement Report be approved with the Assistant Director for Housing authorised, in consultation with the Cabinet Member for Housing, to approve any final amendments arising from resident feedback prior to publication;
3. The Self-Assessment against the Housing Ombudsman Complaint Handling Code be approved; and
4. The joint Council and SCH Housing Complaints Policy be approved.