Purpose

The
purpose of this decision is to approve the minor amendments to the
Housing Complaints Self-Assessment (highlighted in red), at
Appendix A, following recommendations received by the Housing
Ombudsman on 18 August 2025.
 
The
Self-Assessment was previously approved by Cabinet on 24 June 2025
prior to publication on the Council’s website.

Content

To
approve the minor amendments to the Housing Complaints
Self-Assessment form (Appendix A).

Reasons for the decision

By
making the minor amendments to the self-assessment this
demonstrates that we are making a public commitment to review the
Corporate Complaints Policy by December 2025 to include the
recommendations made by the Housing Ombudsman.

Alternative options considered

Option
1: To disregard the recommendations made by the Housing
Ombudsman.
Reason
for Rejection: We would not be able to demonstrate that we have
taken on board the Housing Ombudsman’s recommendations and
therefore not working towards being compliant with the Housing
Ombudsman Complaints Code.