Lifeline Service (Dispersed Scheme) and the Financial Impact of the Digital Changeover

March 12, 2024 Cabinet (Cabinet collective) Key decision Approved View on council website
Full council record
Purpose

To
consider the future of the scheme.
 

[[he report is restricted by virtue of paragraph 1
(Information relating
to any individual) and paragraph 2 (Information which is likely to
reveal the identity of an individual) of Schedule 12A to the
Local Government Act 1972 (as amended].

 

Content

Cabinet:
 

1.   
Approved the recommendation that the Council bring
the Dispersed Lifeline service to an end.
 

2.   
Agreed that the proposed increase to the fees for
2024/25, as agreed in the Cabinet report from 5th December 2023,
are not activated so that colleagues could focus on assisting
customers to find an alternative supplier.
 

3.   
Agreed a three-month notice period for bringing the
service to an end, so that the Council’s customers had
sufficient time to find another service and the Council could offer
help and assistance where needed.
 

Supporting Documents

Lifeline Service dispersed scheme and the financial impact of the digital changeover v2.pdf
Appendix A - Consultation Responses.pdf

Details

OutcomeRecommendations Approved
Decision date12 Mar 2024
Subject to call-inYes