Customer Feedback Policy
December 18, 2024 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to approve the draft updated Customer Feedback Policy and authorize the Monitoring Officer to make amendments to ensure it remains current with relevant guidance.
Full council record
Purpose
To present a draft updated Customer Feedback
Policy for the Council.
Decision
1)
That the draft Customer Feedback Policy at Appendix 1 be
approved;
2)
That the Monitoring Officer be authorised to make amendments to the
Policy to ensure that it remained up to date and reflected
Complaint Handling Code guidance and recommendations issued by the
Ombudsman.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 18 Dec 2024 |
| Subject to call-in | Yes |