Purpose

To provide Cabinet with assurance on the
performance of the Housing Landlord Service including compliance
with the Housing Ombudsman Service Complaint Handling
Code

Decision

1)   
That the Housing Landlord Service’s
performance against key areas be noted, accepting the report as
assurance of the Service’s performance in:

·        
Delivering the outcomes of the Safety & Quality
standard;

·        
Meeting statutory Health & Safety
responsibilities
 
2)   
That feedback from Performance Monitoring Panel
regarding the year-end performance reports scrutinised on 20 May
2025 (included as appendices to the report) be noted;
 
3)   
That the Council’s Annual Complaints
Performance and Service Improvement Report for 2024/25 (Appendix 4)
be approved;
 
4)   
That the response to the Annual Complaints
Performance and Service Improvement Report for 2024/25 be approved
as the official response from the ‘governing body’, in
accordance with the requirements of the Housing Ombudsman Service
Complaint Handling Code.