Purpose

To adopt the Knowledge and Information
Management Strategy: Housing Landlord Services

Decision

1)   
That the Knowledge and Information Management
Strategy: Housing Landlord Services be adopted. 

 
2)   
That minor operational amendments to the Knowledge
and Information Management Strategy: Housing Landlord Services be
delegated to the Assistant Director – Housing, in
consultation with the Portfolio Holder for Strategic and
Operational Housing.  
 

Reasons for the decision

To deliver a recommendation
from the Housing Ombudsman Service, recommending that all
Registered Providers implement a Knowledge
and Information Management Strategy

Alternative options considered

Do
nothing –
to not adopt the Strategy.  Failure to
deliver a key recommendation from the Housing Ombudsman Service,
which could contribute towards a Complaint Handling Failure
Order.