Purpose

Delegate to the Assistant Director – Individuals and Families in consultation with the Portfolio Holder for Communities to finalise the response of Cabinet to the Self-Assessment and Annual Complaint Performance and Service Improvement Report.

Decision

In consultation with the Portfolio Holder for Communities, finalised and agreed a formal response of Cabinet to the 2025-26 Annual Complaints Performance and Service Improvement Report and the Self Assessment against the Housing Ombudsman’s Complaint Handling Code.

Reasons for the decision

To ensure a formal response of Cabinet is agreed and published on the Council’s website in accordance with the requirements of the Housing Ombudsman’s Complaint Handling Code.