Purpose

To approve purchase of automated switchboard
software as an addition to our existing contact centre
software

Decision

1. To approve the variation of the existing
G-Cloud call-off contract with Netcall
to provide an automated switchboard solution for the councils
funded as follows:
(a) existing
revenue funding of £12,550 per annum per council
 
(b) one off
implementation costs in year one of £9,475 (£4,738 per
council) to be funded from the budget for the one-off costs
associated with the exit and service transformation required when
the Five Councils Partnership contract ends in September 2025.
 
2. To delegate authority to make the purchase
as a variation of the existing G-Cloud call-off contract, to the
Head of Corporate Services.