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Committee resolved to:
 

1.   
Receive and respond to the annual report on Metropolitan Thames
Valley Housing’s complaint handling performance and learning
from complaints, in relation to complaints from residents of Harper
House and White House,
 

2.   
Approve the self-assessment of Metropolitan Thames Valley
Housing’s Complaints Policy against the Complaint Handling
Code, for submission to the Housing Ombudsman Service; and
 

3.   
Appoint the Community Wellbeing & Housing Committee to fulfil
the role of Members Responsible for Complaints.