Content

Cabinet received the Digital Strategy
2025/26-2027/28 covering the development of online services which
would help to ensure the Council delivered improvements to help
residents access digital services quickly and easily.
 
The Portfolio Holder for Resources and
Performance advised that the Strategy set out how technology would
be used over the next three years building on the progress already
made from improving online access to services to supporting staff
with better tools.  The Strategy would
help to strengthen resilience, build digital confidence across the
workforce and ensure no resident was let behind as services
modernised.
 
Members welcomed the strategy in particular
the emphasis on digital inclusion, proposed improvements to the
website and stressed the importance of digitising records
particularly in the light of Local Government Reorganisation.
 
It was RESOLVED:
 

1.   
That the adoption of the Digital Strategy 2025/6 -27/28 (Appendix
A) be approved.

2.   
That the four key priorities to: develop digital solutions, improve
the website and intranet, adopt AI, and drive the use of digital
services be noted.

3.   
That it be noted that the Digital Strategy strengthens resilience,
standardisation, and digital capability to ensure the Council is
‘fighting fit’ for Local Government Reorganisation and
supports the Corporate Plan priority of Balancing the Budget.
 

4.   
That it be noted that significant opportunities have been
identified to further utilise digital services in high priority
services, to continue to provide non-digital support and service
access for vulnerable people who require it, and that lessons have
been learned from digital development work already completed.