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Cabinet received a report providing an
overview of the key findings from the 2025 Residents Survey, which
was undertaken independently by an external research agency over a
five-week period between May and June 2025.
 
The report summarised the headline results and
their implications, with the full survey report, methodology and
detailed analysis set out in Appendix A to the report.
 
The Leader of the Council reported that the
results were encouraging and demonstrated that, despite the
challenging national context for local government, Stevenage
continued to perform strongly.
 
The following comments were made:
 

·        
Members were proud of the improvements made by the Council and were
pleased that the community was more aware of the services that were
offered;

·        
The findings showed that the Council listened to its customers and
residents and acted accordingly gave Members confidence that the
Council’s priorities were the right ones;

·        
The Council was working hard with partners to address crime and the
fear of crime with a number of recent
county line arrests. It was agreed that it was essential to
continue to communicate these achievements to residents;

·        
Members were pleased to note that for the first time, the highest
number of respondents within age groups were those between 18 and
25 years of age;

·        
The report highlighted the importance of the tenant survey measures
to the Council and also to the Social
Housing Regulator.
 
It was RESOLVED:
 
1. 
That the results from the latest Residents Survey, set out in
Appendix A to the report be noted.

2. 
That it be noted that the results compare very favourably with both
the latest national benchmark Local Government Association (LGA)
Resident Satisfaction Survey and previous Stevenage Residents
Surveys across a number of
areas.

3. 
That it be approved that the 2025 Residents Survey findings be
shared with all Members through the Co-operative Neighbourhood
Strategic Board in March 2026, so that the results be used to
inform ongoing neighbourhood priorities.