Content

The Executive considered a
report in respect of an update on the Future Council 2025
Transformation Programme savings.
 
In response to Members’
questions, officers commented as follows:
 
·        
the majority of visitors to the Customer Service
Centre (CSC) had pre-arranged appointments.  Once the CSC had moved there would be a member of
staff based in the Main Reception to greet customers and point them
in the right direction as to how their enquiry could be resolved;
and
·        
there would continue to be self-service PCs in the
CSC, with staff on hand to assist customers if required.
 
It was
RESOLVED:
 
1.         
That the change of location of the customer
service centre to the main reception entrance of Daneshill House be
approved.

 
2.         
That the change of opening hours of customer
services from 8am - 5pm to 9pm – 5pm be approved.
 
3.         
That the potential savings to the Housing Revenue Account (HRA) and
General Fund in support of the Medium Term Financial Strategy be
noted.
 
Reason for Decision:  As contained in
report.
Other Options considered:  As
contained in report.