Purpose

To report on Housing complaints and seek approval of the Council’s self-assessment against the Housing Ombudsman’s Code and of revisions to the Council’s Housing Complaints Policy.

Decision

RESOLVED

That the Executive:

1)    Note and approve the Housing Ombudsman Annual Self-Assessment for the financial year 2025/26;

2)    Note the outcomes of the Annual Tenant Satisfaction Survey;

3)    Approve the revised Housing Complaints Policy; and

4)    Appoint the Executive Member for Housing and Homelessness as the Member with lead responsibility for Housing Complaints.