Purpose

Cabinet considered a report recommending publishing of two reports produced by the councils Tenant and Leaseholder Services:

·  Tenant and Leaseholder Services Annual Report 2023/24;

·  Annual Complaints Performance and Service Improvement Report 2023/24.

Decision

Cabinet agreed to:

1. Note and approve the Tenant and Leaseholder Services Annual Report 2023/24;
2. Note the Complaints Performance and Service Improvement Report 2023/24.

Reasons for the decision

The publishing of the two reports is recommended for the following reasons:

·  The Regulator for Social Housing tells us we must provide timely and relevant information to support the effective scrutiny by tenants of their landlords performance and such provision must include the publication of an annual report. The annual report should include information on repairs and maintenance budgets;

·  The Social Housing Regulation Act 2023 has strengthened the powers of the Housing Ombudsman.  Housing providers must show compliance with the Housing Ombudsman's complaint handling code.  One of the requirements is to publish an Annual Complaints Performance and Service Improvement Report 2023/24

Alternative options considered

The option to reject or amend the proposed reports was rejected.  These reports are supported by Cabinet and are a regulatory requirement.