Corporate Complaints Policy Review

February 11, 2025 Cabinet (Cabinet collective) Approved View on council website
Full council record
Content

Consideration was given to
recommendation CE 25/7 of the Communities and Environment Scrutiny
Select Committee of 5 February 2025. 
 
RESOLVED: That
 
(1)       
the new Corporate Complaints Policy (attached at Annex 3), be
adopted; and
 
(2)       
the new Corporate Complaints Policy be implemented from June
2025.

Related Meeting

(Budget), Cabinet - Tuesday, 11th February, 2025 7.30 pm on February 11, 2025

Supporting Documents

Recommendations of Communities and Environment SSC of 5 February 2025 - To Follow.pdf
Annex 2 - Existing TMBC Complaints Policy.pdf
Annex 3 - TMBC Complaints Policy 2025.pdf
Report of Director of Central Services and Cabinet Member.pdf
Annex 1 - Complaints Handling Code.pdf
Recommendations of Communities and Environment SSC of 5 February 2025.pdf

Details

OutcomeRecommendations Approved
Decision date11 Feb 2025
Subject to call-inYes