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Consideration was given to proposed revisions
to the existing Policy adopted by the Borough Council on Managing
Unreasonable Actions by Complainants. 
This was previously referred to as the Policy on managing
unreasonable or unreasonably persistent complainants.
 
Due regard was given to the financial and
value for money considerations, the assessment of risk and any
legal implications detailed in the report.  On the grounds that adopting a revised policy in
line with the recommendations of the Local Government and Social
Care Ombudsman would ensure that the Borough Council was able to
respond efficiently to the needs of local residents, Cllr Keers
proposed, Cllr Taylor seconded and Cabinet
 
RESOLVED: 
That
 

(1)       
the revised Managing Unreasonable Actions by Complainants Policy
(attached at Annex 3) be approved.