Complaints Handling Review - 2024/25 / Adolygiad Ymdrin â Chwynion - 2024/25

September 25, 2025 Governance & Audit Committee (Committee) Approved View on council website

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Summary

...to note the information presented in the Complaints Handling Review - 2024/25 report and review and assess the Authority's ability to handle complaints effectively, and to provide comments in response to the Public Services Ombudsman's Annual Letter.

Full council record
Content

The Governance and Audit Committee:
·      
noted the information presented in this report and are
requested in doing so to review and assess the Authority’s
ability to handle complaints effectively.
 

Supporting Documents

2. Complaints Governance Audit Report 2024-25 draft.pdf
2. Appendix 2 - Annual Letter 2024-25.pdf

Details

OutcomeRecommendations Approved
Decision date25 Sep 2025