Decision

The Mayor in Sub-Committee is RESOLVED that:

1. approves the Council’s Annual Complaint Performance Report for 2024-25 as at Appendix 1 in the report submitted.
2. approves the Council’s annual self-assessment as at Appendix 2 against the HO’s statutory complaint handling code.

Reasons for the decision

Under the Social Housing (Regulation) Act 2023, the HO’s complaint handling code became statutory on 1 April 2024, meaning that landlords are obliged by law to follow its requirements. Therefore, the Council needs to complete and publish its self-assessment of its compliance as part of its annual service report. 

Alternative options considered

There are no alternative options as outlined above, this is a statutory requirement as set out in the Social Regulation Act 2023.