Managed Service Desk & Infrastructure Management

September 7, 2026 Cabinet (Cabinet collective) Key decision Approved View on council website
Full council record

Decision

Resolved –

  1. that the strategic direct award of a contract to Littlefish (UK) Limited for the provision of Managed Service Desk and Infrastructure Management services is approved.
  2. that the contract be awarded for a term of three years, commencing on 1 November 2026, or earlier on agreement with the contractor, with a total contract value of £919,665.00 (£306,555.00 per annum).
  3. that the Council utilises the Crown Commercial Service / GCA Technology Services 4 (RM6190) framework, Lot 3 (Operational Services) for this award.
  4. that Cabinet notes the direct award is legally justified under Sections 41–43 and Schedule 5 of the Procurement Act 2023, specifically for reasons of extreme urgency, advantageous purchase, and replacement for compatibility.
  5. that the 4-month interim service bridge from 1 July 2026 to 31 October 2026 is formally noted as a necessary measure to maintain 24/7 operational continuity while the main 3-year contract is processed.

Related Meeting

Cabinet - Monday, 7 September 2026 - 7.00 pm on September 7, 2026

Supporting Documents

Managed Service Desk Infrastructure Management.pdf

Details

OutcomeRecommendations Approved
Decision date7 Sep 2026
Effective from16 Sep 2026
Expected date7 Sep 2026
Originally due7 Sep 2026
Lead officerRekha Das
Subject to call-inYes