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The Executive RESOLVED to:
 

     
I.       
Note the Council’s performance in complaint handling in
2023-24. 

   
II.       
Establish a ‘task and finish’ Executive Working Group
to review the Council’s self-assessment of its compliance
with the Housing Ombudsman’s complaint handling code

  
III.       
Delegate to the Leader of the Council, in consultation with the
Monitoring Officer, to prepare and provide a response following the
review of the Council’s self-assessment of its compliance
with the Housing Ombudsman’s complaint handling code, for
publication on the Waverley website as required by the code.