Content

Decision taken
 
Cabinet:
 
a)   
noted the contents of the report and recommended Overview &
Scrutiny Committee (OSC) to review and note the contents of the
report, with any recommendations from OSC to be considered by the
Executive Member for Leisure, Community & Cultural Services and
the Executive Member for Housing in conjunction with the Executive
Director (Finance & Transformation) and decisions made through
an Executive Member Decision Notice, as appropriate.
 
b)   
agreed to delegate responsibility to the Executive Director
(Finance & Transformation) to make updates to the
Council’s Complaints Policy, associated processes and
Complaint Handling Code self-assessment following feedback received
from the Housing Ombudsman on last years’ self-assessment, in
conjunction with the Executive Member for Leisure, Community &
Cultural Services and the Executive Member for Housing.