September 29, 2025 Deputy Leader of the Council, Executive Member Leisure and Community (Cabinet member) Key decision Awaiting outcome View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to agree to updates to the Complaints Policy following feedback from the Housing Ombudsman on the council's 2024 Complaints Handling Code self-assessment submission.

Supporting Documents

Executive Member Decision Notice_Complaints Policy Update_Redacted.pdf
Appendix 1_2025-07-30 Welwyn Hatfield Borough Council Policy Review Outcome.pdf
Appendix 2_Complaints Policy_TrackedV3.pdf
Appendix 3_Complaint Handling Code Self Assessment.pdf

Details

OutcomeFor Determination
Decision date29 Sep 2025