FP2069 Customer Services Policies
August 6, 2024 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to ensure alignment with updated Ombudsman guidelines, the Cabinet approved updates to the Complaints Policy, the Unreasonably Persistent and Abusive Behaviour Policy, and the Compensation and Redress Scheme, as well as introducing a new Vulnerable Person and Reasonable Adjustment Policy.
Full council record
Content
Decision taken
Cabinet agreed the
following:
1.
The updates to the council’s Complaints Policy.
2.
The updates to the council’s Unreasonably Persistent and
Abusive Behaviour Policy
3.
The updates to the council’s Compensation and Redress
Scheme.
4.
The introduction of the council’s Vulnerable Person and
Reasonable Adjustment Policy.
Reason for
decision
Following the
publication of the final Local Government and Social Care Ombudsman
and Housing Ombudsman Complaint Handling Codes, the Council
undertook a full review of the council’s relevant Customer
Service policies.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 6 Aug 2024 |
| Subject to call-in | Yes |