Bus Reform Customer Workstream Update Paper
October 22, 2026 Weaver Network Board (Committee) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Weaver Network Board noted recommendations on 22 October 2026. They approved the approach to build a minimum viable product for the customer workstream to ensure customer service standards are maintained during bus franchising. This includes enhancements to the contact centre platform, development of feedback management, procurement of new workforce planning and lost property systems.
Full council record
Decision
RESOLVED: – That the Weaver Network Board:
- Noted the approval request to the Combined Authority Board and the associated initial capital expenditure.
- Noted the approach being undertaken to build the minimum MVP within the customer workstream to ensure that customers experienced at least the same standards of service on day one of franchising as they had today with iterative improvements delivered throughout the transition period (to October 2028).
Related Meeting
Weaver Network Board - Thursday, 22nd October, 2026 11.00 am on October 22, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 22 Oct 2026 |