This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The West Yorkshire Combined Authority Board decided to approve a delegation to the Combined Authority’s Chief Executive, in consultation with the Mayor, to approve the Customer Service and Travel Information Strategic Outline Case and funding of up to £656,500 for technology solutions. This decision was made on 29 October 2026. The approved funding will support enhancements to the contact centre platform, feedback management, workforce planning, and lost property systems.
Full council record
Decision
RESOLVED:– That the Combined Authority Board:
- Approved a delegation to the Combined Authority’s Chief Executive, in consultation with the Mayor, to approve the Customer Service and Travel Information Strategic Outline Case (SOC), in accordance with the Combined Authority’s Assurance Framework.
- Approved a delegation to the Combined Authority’s Chief Executive, in consultation with the Mayor, to approve funding of up to £656,500 for delivery of the technology solutions outlined in the Customer Workstream’s Minimum Viable Product (MVP).
Related Meeting
Combined Authority Board - Thursday, 29th October, 2026 11.00 am on October 29, 2026
Supporting Documents
Details
| Reference | Call-ins0 |
| Outcome | Recommendations Approved |
| Decision date | 29 Oct 2026 |
| Effective from | 10 Nov 2026 |
| Subject to call-in | Yes |