Decision

1. That the survey results be noted.
2. That the recommendations for service improvement and actions in section 12.5 of report CAB3429(H) be approved.

a)    Repairs & maintenance – actions to address outstanding repairs and improve performance in relation to listening to views

b)    Examine how the housing service can improve its approach to anti-social behaviour

c)     Investment in customer excellence training

d)    New engagement model to appeal to under 35 year olds

e)    Investigate differences in satisfaction levels across the different district areas through community engagement activities

f)      Improve complaints handling performance

g)    Communal areas to be kept clean and maintained