The Shareholder Committee of Herefordshire, County of Council convened on Monday 17 June 2024 to discuss the performance and strategic direction of Cyber Quarter Ltd and Hoople Ltd. Key decisions were made regarding the performance management of these companies, with a focus on enhancing their operational efficiency and aligning their goals with the council's broader objectives.

Performance Management of Cyber Quarter Ltd and Hoople Ltd

The committee reviewed the Guidance on Performance Decision Making for Cyber Quarter Ltd and Hoople Ltd. This document outlines the framework for assessing the performance of these two companies, which are integral to the council's digital and administrative services. The guidance aims to ensure that both entities operate effectively and contribute positively to the council's strategic aims.

Councillors discussed the need for clear performance indicators and regular reporting mechanisms. One councillor emphasised, It's crucial that we have robust metrics in place to evaluate the success of Cyber Quarter Ltd and Hoople Ltd. This will help us make informed decisions and hold these companies accountable.

Cyber Quarter Ltd

Cyber Quarter Ltd, a key player in the region's cybersecurity sector, was a focal point of the discussion. The committee examined its current performance metrics and future targets. There was a consensus on the need to bolster its market position and enhance its service offerings to attract more clients and partnerships.

A proposal was made to invest in advanced cybersecurity technologies and training programs to keep the company at the forefront of the industry. This was met with support, as one councillor noted, Investing in cutting-edge technology and skills development is essential for maintaining our competitive edge and ensuring the security of our digital infrastructure.

Hoople Ltd

Hoople Ltd, which provides business support services to the council and other local organisations, was also scrutinised. The committee reviewed its operational efficiency and customer satisfaction levels. There was a discussion on the importance of streamlining processes and adopting new technologies to improve service delivery.

The committee decided to implement a new performance management system for Hoople Ltd, which will include regular performance reviews and feedback sessions. This decision was driven by the need to enhance transparency and accountability within the company.

Strategic Alignment with Council Objectives

The committee stressed the importance of aligning the goals of Cyber Quarter Ltd and Hoople Ltd with the council's broader objectives, particularly in terms of economic development and digital transformation. The Appendix 1 and Appendix 2 of the guidance document provided detailed plans on how to achieve this alignment.

One councillor highlighted, Our goal is to ensure that the operations of Cyber Quarter Ltd and Hoople Ltd are not only efficient but also contribute to the council's vision of a digitally advanced and economically vibrant Herefordshire.

The meeting concluded with a commitment to monitor the progress of these initiatives closely and make adjustments as necessary to achieve the desired outcomes.