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Human Resources Committee - Thursday, 16th May, 2024 6.30 p.m.
May 16, 2024 View on council website Watch video of meeting Read transcript (Professional subscription required)Summary
The meeting focused on several key administrative and structural changes within the Tower Hamlets Council, particularly around the restructuring of various departments and the appointment of new roles. The meeting also addressed the current state of the housing options service and the need for improvements in the scrutiny function.
The most significant topic was the restructuring of the Council. Chief Executive Steve Halsey outlined the need for a more collaborative and performance-driven culture. He emphasized the importance of investing in the HR function, procurement, and IT, which have been under-resourced. Halsey also mentioned the need to improve the scrutiny function and proposed dismantling the current mayor's office to create a more streamlined structure. He introduced the idea of assistant director roles to provide accountability and generate savings.
Paul Patterson, Corporate Director of Housing and Regeneration, discussed the restructuring of the housing and regeneration department. He highlighted the need for a more integrated approach to housing management and development. The new structure will include a Director of Housing Management and a Director of Regeneration and Housing Supply. This aims to create a single housing management function and improve the delivery of council housing development. Patterson also mentioned the importance of customer service and the need for a more collaborative approach with developers.
Julie Lauren, Deputy Chief Executive, addressed the housing options service, which has faced significant demand pressures. She outlined the immediate and long-term steps being taken to improve the service, including the allocation of additional resources and investment in technology. Lauren emphasized the need for a culture shift within the service to ensure staff morale and customer satisfaction.
Councillor Aslum raised concerns about the morale of staff in the housing options service and the need for a culture shift. He also questioned the comparison of the current mayor's office to that under Mayor Biggs, suggesting that the language used in the report was inappropriate and misleading.
Councillor Shafi echoed the need for consistency in the appointments process and emphasized the importance of having committed members on the HR Committee.
The meeting also touched on the need for a more robust scrutiny function, with Halsey acknowledging the importance of engaging the Overview and Scrutiny Committee in the restructuring process. He committed to attending future meetings to discuss the Council's structure and the impact of the changes being implemented.
In summary, the meeting focused on the need for structural changes within the Council to improve efficiency, accountability, and service delivery. The restructuring of the housing and regeneration department and the housing options service were key areas of discussion, with an emphasis on improving customer service and staff morale. The meeting also highlighted the importance of a robust scrutiny function and the need for transparency and engagement in the restructuring process.
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