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Service Delivery Committee - Tuesday, 11th June, 2024 7.00 pm

June 11, 2024 View on council website  Watch video of meeting  Watch video of meeting

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“Why extend Lightbulb Service only one year?”

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Summary

The Service Delivery Committee of Oadby and Wigston Council met on Tuesday, 11 June 2024, to discuss various topics, including the council's corporate performance, the Collection Rate Improvement Plan, and the extension of the Delegation and Collaboration Agreement for the Lightbulb Service. Key decisions included noting the council's performance against its corporate objectives and extending the Lightbulb Service agreement by one year.

Corporate Performance Update (Q3 2023/24)

The committee reviewed the Corporate Performance Update for Q3 2023/24, which detailed the progress made towards achieving the council's strategic objectives. The update covered various performance metrics and highlighted areas where the council had met or exceeded its targets. The committee unanimously resolved to note the performance of the council in delivering its services.

Collection Rate Improvement Plan

A presentation on the council's Collection Rate Improvement Plan was considered by the committee. The plan aims to enhance the efficiency of revenue collection and improve overall collection rates. The committee unanimously resolved to note the content of the presentation.

Extension of the Delegation and Collaboration Agreement in Relation to the Lightbulb Service

The committee discussed the report on the Lightbulb Service, which provides integrated housing support to improve health and wellbeing. The report recommended extending the existing Delegation and Collaboration Agreement by one year, until 31 March 2025. The committee unanimously resolved to extend the agreement, note the funding for the service, and acknowledge the performance up to Q3.

Attendees

Profile image for CouncillorHelen (Liz) E Darling
Councillor Helen (Liz) E Darling Conservatives • Wigston Meadowcourt
Profile image for CouncillorCarl J R Martin
Councillor Carl J R Martin Liberal Democrats • Wigston Fields
Profile image for CouncillorRosemarie H Adams
Councillor Rosemarie H Adams Liberal Democrats • South Wigston
Profile image for CouncillorGary G Hunt
Councillor Gary G Hunt Liberal Democrats • Wigston All Saints
Profile image for CouncillorNaveed Alam
Councillor Naveed Alam Leader of the Opposition • Conservatives • Oadby Grange
Profile image for CouncillorJeffrey Kaufman
Councillor Jeffrey Kaufman Liberal Democrats • Oadby Brocks Hill
Profile image for CouncillorSantokh S Athwal
Councillor Santokh S Athwal Liberal Democrats • Oadby Woodlands
Profile image for CouncillorColin S Gore
Councillor Colin S Gore Conservatives • Wigston Meadowcourt
Profile image for CouncillorFula (Kamal) S Ghattoraya
Councillor Fula (Kamal) S Ghattoraya Conservatives • Oadby Grange
Profile image for CouncillorFrank S Broadley
Councillor Frank S Broadley Independent • Wigston St. Wolstan's
Profile image for CouncillorLee A Bentley
Councillor Lee A Bentley Deputy Leader of the Council • Liberal Democrats • Wigston All Saints
Profile image for CouncillorKevin J Loydall
Councillor Kevin J Loydall Liberal Democrats • Wigston Fields
Profile image for CouncillorGarth (Bill) A Boulter
Councillor Garth (Bill) A Boulter Liberal Democrats • Wigston Fields
Profile image for CouncillorSamia Z Haq
Councillor Samia Z Haq Leader of the Council • Liberal Democrats • Oadby Uplands

Topics

No topics have been identified for this meeting yet.

Meeting Documents

Agenda

Agenda frontsheet 11th-Jun-2024 19.00 Service Delivery Committee

Minutes

Public minutes 11th-Jun-2024 19.00 Service Delivery Committee

Additional Documents

Appendix 5 - Customer Experience Strategy Action Plan Update
Minutes of Previous Meeting
Meeting Information 11th-Jun-2024 19.00 Service Delivery Committee
Corporate Performance Update Q4 202324
Appendix 1 - Operational Update Q4 2023-24
Appendix 2 - Customer Service Statistical Analysis Q4 2023-24
Appendix 3 - Bi-Annual Complaints Report Oct 23-March 24
Appendix 4 - Forward Planning Events Calendar
Customer Experience Strategy Action Plan Review June 2024