The Overview and Scrutiny Performance Panel meeting on 05 December 2024 was scheduled to receive reports on the Policy and Governance directorate's performance in Quarter Two of 2024/25, and to consider Chorley's overall performance in the same period. The meeting was also scheduled to confirm the minutes of the previous meeting.

Performance of Chorley Council in Quarter Two 2024-25

The Panel was provided with a report on the performance of the Corporate Strategy projects and indicators, as well as key service delivery measures in Quarter Two of 2024/25.

The report noted that 14 of Chorley's 19 Corporate Strategy projects were progressing according to schedule. Two projects were identified as being at risk of not being delivered on time.

Significant progress has been made on developing the new Central Lancashire Local Plan with more than 80% of the policies being drafted, and evidence commissioned on retail, housing need and demand and playing pitches.

Some of the evidence particularly the Strategic Flood Risk Assessments (SFRA) Level 2 work will be published late in the calendar year and so it is a challenging but achievable programme to finalise the plan ready for approval in January 2025.

Chorley Quarter Two Performance Monitoring Report 2024-25 Executive Cabinet Report Template

The report also noted that 21 of 25 key performance indicators were performing well.

In previous years the data used to measure customer dissatisfaction was captured through a survey which was emailed to all customers who had interacted with the council online. This survey asked a single question ‘Taking everything into account how satisfied were you with the overall service you received from the Council in this instance? From April 2024 the source for measuring the level of customer satisfaction changed with the data now collected through a 4-question telephone survey, which inbound callers to the contact centre can opt in to complete. Chorley Quarter Two Performance Monitoring Report 2024-25 Executive Cabinet Report Template

Performance Focus Paper: Policy and Governance Quarter Two

The Performance Panel was also scheduled to receive a report on the corporate services provided by the Policy and Governance directorate.

The report noted that:

Across corporate services there are 32 performance indicators reportable at the end of quarter two. 22 (69%) are performing on or above target or within accepted 5% tolerances. Performance Focus Paper Corporate Support

The report contains detailed analysis of the performance of the directorate and can be read in full on the Council's website.

Minutes of the meeting held on 24 October 2024

The Panel was scheduled to confirm the minutes of the meeting held on 24 October 2024. The minutes of the previous meeting can be read in full on the Council's website.