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Customer Services Scrutiny Committee - Monday, 3rd February, 2025 10.00 am

February 3, 2025 View on council website

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Summary

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Attendees

Profile image for CouncillorRita Turner
Councillor Rita Turner  Independent Group •  Elmton with Creswell
Profile image for CouncillorAmanda Davis
Councillor Amanda Davis  Labour Group •  Elmton with Creswell
Profile image for CouncillorLouise Fox
Councillor Louise Fox  Conservative Group •  South Normanton West
Profile image for CouncillorLisa Powell
Councillor Lisa Powell  Labour Group •  South Normanton West
Profile image for CouncillorPhil Smith
Councillor Phil Smith  Portfolio Holder for Housing •  Labour Group •  South Normanton West
Profile image for CouncillorVicky Wapplington
Councillor Vicky Wapplington  Labour Group •  Barlborough
Profile image for CouncillorDeborah Watson
Councillor Deborah Watson  Leader of the Independents Group •  Independent Group •  Tibshelf
Profile image for CouncillorDonna Hales
Councillor Donna Hales  Deputy Leader of the Council •  Labour & Co-operative •  Bolsover North and Shuttlewood

Topics

No topics have been identified for this meeting yet.

Meeting Documents

Agenda

Agenda frontsheet 03rd-Feb-2025 10.00 Customer Services Scrutiny Committee

Reports Pack

Public reports pack 03rd-Feb-2025 10.00 Customer Services Scrutiny Committee

Minutes

Printed minutes 03rd-Feb-2025 10.00 Customer Services Scrutiny Committee

Additional Documents

6. Crpt - Policy and Procedure on the Management of Unreasonable Complaints or Customers
6.2 Appendix 2 - Zero Tolerance and Standards Letter
Appendix 2
7. CSSC report Electrial Policy
Appendix 1
10. CRpt CSSC Work Prog 2025
8. CSSC report Gas and Heating Compliance Policy
Appendix 1
9. Crpt PSM INTERIM Report - Review of Councils Approach to Waste Disposal Education
Appendix 1
Appendix 1
4. DRAFT Customer Services Scrutiny Committee Minutes - 18.11.2024
5. Key Decisions
6.1 Appendix 1 Unreasonable Behaviour H V Policy Oct 2025
6.3 Appendix 3 - Compliments Comments and Complaints Policy April 2024