The Performance Monitoring Panel of South Holland Council scheduled a meeting on 20 May 2025, to discuss the council's performance across various sectors. Key topics included housing services, tenant satisfaction, complaints, and the financial status of the South Holland Centre. The agenda also included a review of the panel's work programme.

Housing Performance

A significant portion of the meeting was set aside to discuss the performance of the Housing Landlord Service. This included detailed reports on:

• Damp, Condensation and Mould (DCM) case management: The panel was to consider a report on the Housing Landlord Service’s performance in responding to damp, condensation and mould issues during 2024/25. The report noted that maintaining good quality, safe, warm and sustainable council homes was a key priority for South Holland District Council, and that resolving cases of DCM was a priority to ensure tenants were safe in their homes. The report also included proposed revisions to the Key Performance Indicators (KPIs) reported to the Performance Monitoring Panel on damp, condensation and mould for 2025/26. The proposed KPIs were:

  • Number of damp, condensation and mould cases reported in the last quarter
  • Number of live damp and mould cases as a percentage of stock
  • Average number of days to fix damp and mould issues
  • Percentage of inspections carried out within 14 working days.

• Responsive Repairs and Planned Maintenance: A report was prepared for the panel to consider how the Housing Landlord Service was performing on responsive repairs and planned maintenance.

• Compliance Assurance: The panel was to discuss how the Housing Landlord Service was performing against key statutory compliance measures.

Tenant Satisfaction and Complaints

The panel was scheduled to discuss tenant satisfaction and how complaints were being handled.

• Tenant Satisfaction Measures (TSMs) 2024/25: The panel was to receive an update on the outcomes of the 2024/2025 Tenant Satisfaction Measures. The report noted that the TSMs offered crucial insights into the council’s performance as a Registered Provider[^1]. [^1]: Registered providers are social housing providers who are registered with the Regulator of Social Housing.
• Annual Complaints Performance and Service Improvement Report 2024/2025: The panel was to consider the performance of housing complaints for 2024/2025 and provide feedback for consideration by the Cabinet.

Performance Report

The panel was scheduled to receive an update on the council's overall performance.

• Q4 Performance Report 24-25: The panel was to receive an update on how the council was performing for the period 1 January 2025 to 31 March 2025. The report noted that 82% of the council’s performance metrics presented a positive position against targets, 7% were slightly below target, and 9% were significantly under target.

South Holland Centre Financial Information

The panel was scheduled to discuss the budget for the South Holland Centre, with a report providing details of the 2024/25 budget. The report noted that the South Holland Centre Manager and line manager monitor the budget regularly through the Council’s Unit 4 Budget system, and that income was monitored through sales reports generated through the Spektrix ticketing system.

Performance Monitoring Panel Work Programme

The panel was to set out its work programme, monitor its progress, and identify any additional items for inclusion. Councillor Bryan Alcock was scheduled to chair the meeting.