Daniel Dickinson

...to improve complaint handling, the Cabinet approved changes to the council's Complaints Policy to align with the Housing Ombudsman's Complaint Handling Code, noted the 2024-25 complaints performance, acknowledged progress on lessons learned from 2023-24, and approved service delivery changes to address maladministration findings by the Housing Ombudsman.

...the Cabinet of Harlow noted progress on social housing compliance, approved the Damp and Mould Environments Policy, and noted progress aligning mandatory requirements with compliance policy.

...to endorse the progress of the 'rebuild our town' mission, including measures to accelerate decision-making and deliver visible improvements in Harlow town centre.

...to adopt the Tree Management Policy, which provides a framework for decisions affecting trees in Harlow, including council-owned trees and resident proposals, and delegates authority to the Director of Environment to make minor changes.

...that Cabinet recommended to Council the endorsement of a vision and purpose for Harlow's new constitution, the approval of initial draft sections, the adoption of sections concerning decision-making, the executive, and officers with immediate effect, and the delegation of authority to the Monitoring Officer to resolve any operational disparities arising from these adopted sections.