Content

The Committee provided the following comments
to officers:
 
a)   
We need to put ourselves in our customers’ shoes and
it’s helpful to note that we want to make it easier for them
to access the services they need in a way and at a time that suits
them,
b)   
The current preferred method of contact is speaking to a person,
but cost may dictate otherwise.  How
often do we carry out these reviews?
c)   
Is there any education or assistance for customers in supporting
them to use online methods of communication, such as the mobile
app, and
d)   
In noting that 50,000 devices have signed up to the mobile app, it
would be useful to know how many people were actually using it.