Customer Services - Contract Award to Charles Novacroft Direct Limited via CCS RM6295 Framework
May 18, 2026 Executive Director Strategy and Innovation (Officer) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Executive Director Strategy and Innovation authorised the award of the Customer Services contract to Charles Novacroft Direct Limited on 18/05/2026. The contract is for three years with a two-year extension option, valued at £5,192,420. The council will proceed to award via CCS RM6295 Framework Lot 1, work with Legal to conclude the contract, establish setup in Oracle, begin engagement for detailed planning, implement a transition plan, and publish contract details.
Full council record
Decision
- 1. To authorise the award of the Customer Services contract to Charles Novacroft Direct Limited for a period of three years with the option to extend for a further two years via the CCS RM6295 Framework. The contract is due to start on 1 October 2026. The total contract value, including the two-year extension option, is £5,192,420. Further details of the financial breakdown can be found in section 5.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 18 May 2026 |