Review of Complaints Management System
July 24, 2023 Governance, Audit, Risk Management and Standards Committee (GARMS) (Committee) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
... to improve the Council's complaints management process and the experiences of residents, the Committee approved the recommendations outlined in the report describing the work undertaken to embed the new iCasework complaints case management system.
Full council record
Purpose
Review complaints management system.
Details
| Outcome | Recommendations Approved |
| Decision date | 24 Jul 2023 |