Annual Landlord Services Complaints Performance and Service Improvement Report 2023/24

July 16, 2024 Cabinet (Cabinet collective) Key decision Awaiting outcome View on council website

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Summary

... the Cabinet approved the 2023/24 Annual Landlord Services Complaints Performance and Service Improvement Report, including the self-assessment confirming compliance with the Housing Ombudsman's Complaint Handling Code, and authorized its submission to the Housing Ombudsman.

Supporting Documents

Appendix 2 - Housing Ombudsman Complaint Handling Code Self-Assessment 2024.pdf
Annual Complaints Performance and Service Improvement Report 2023-24.pdf
Appendix 1 - Annual Complaints Performance and Service Improvement Report 2023-24.pdf

Details

OutcomeFor Determination
Decision date16 Jul 2024
Effective from6 Aug 2024
Expected date16 Jul 2024
Originally due16 Jul 2024
Subject to call-inYes