Purpose

To
adopt the South & East Lincolnshire Councils Partnership
Customer Experience Strategy and to commit to supporting the
delivery of the vision, principles and approach to Customer
Experience across Council services.

Decision

To
adopt the South & East Lincolnshire Councils Partnership
Customer Experience Strategy and to commit to supporting the
delivery of the vision, principles and approach to Customer
Experience across Council services.

Reasons for the decision

The
Strategy is an overarching document, developed by the Customer
Experience Board with engagement with local stakeholders. It gives
a framework and objectives to use to further develop consistent
approach across Council services.
It
demonstrates a clear commitment to shared objectives to improving
Council staff and services engagement with our
‘customers’.

Alternative options considered

None