Purpose

To present the annual report regarding
complaints performance in Brent Council for the period 1 April 2024
to 31 March 2025 including a focus on the nature of complaints and
the learning they provide to inform Brent’s future approach
to service improvement

Content

Cabinet RESOLVED:
 
(1)      
To note Brent’s performance in managing and
resolving complaints.
 
(2)      
To note and endorse Brent’s self-assessment
against the Housing Ombudsman’s Complaint handling Code as
detailed within Appendix D of the report.
 
(3)      
To approve the report being referred, as required,
to the relevant Scrutiny Committee.
 
Eligible for call-in: Yes
 
Deadline for submission of call-in: 6pm on
Monday 15 September 2025