Complaints Annual Report 2022-23
October 16, 2023 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet resolved to note Brent's performance in managing and resolving complaints, endorse the self-assessment against the Housing Ombudsman's Complaint Handling Code and Damp and Mould Spotlight Report, and approve the report progressing to the relevant Scrutiny Committees. This decision was made on 16/10/2023.
Full council record
Purpose
To present the Complaints Annual Report 2022-23
Decision
Cabinet RESOLVED
(1) To note Brent’s performance in managing and resolving complaints.
(2) To note and endorse Brent’s self-assessment against the Housing Ombudsman’s Complaint Handling Code and Damp and Mould Spotlight Report.
(3) To approve the report progressing to the relevant Scrutiny Committees for considseration.
Eligible for call-in: Yes
Deadline for submission of call-in: 6pm on Monday 23 October 23
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 16 Oct 2023 |