Purpose

To note the Complaints Annual Report
2023-24.

Content

Cabinet RESOLVED:

 

(1)      
To note Brent’s performance in
managing and resolving complaints.
 

(2)      
To note (having reviewed) Brent’s self-assessment against the
Housing Ombudsman’s Complaint Handling Code in Appendix D of
the report.
 

(3)      
To approve referral of the report to the relevant Scrutiny
Committees for consideration and comment.
 
Eligible for call-in:
Yes

 
Deadline for submission of
call-in: 6pm on Tuesday 19 November 2024