London Borough of Camden’s Annual Complaints Report 2024/25 (CS/2025/48)

December 10, 2025 Cabinet (Cabinet collective) Key decision Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to note the contents of the London Borough of Camden’s Annual Complaints Report 2024/25, particularly the Ombudsman’s findings of maladministration, and to acknowledge improvements in waste collection and call center responses.

Full council record
Purpose

To consider the
Council’s Annual Complaints Report.

Content

RESOLVED –
 
THAT the
contents of the report, and in particular the Ombudsman’s
findings of maladministration in Appendix 7 of the report, be
noted.
 

Related Meeting

Cabinet - Wednesday, 10th December, 2025 7.00 pm on December 10, 2025

Supporting Documents

15e Appendix 5 Environment Services.pdf
15 Annual Complaints Report 2024-2025 final.pdf
15a Appendix 1 Property Management.pdf
15b Appendix 2 Housing Management Neighbourhoods.pdf
15c Appendix 3 Housing Support services.pdf
15d Appendix 4 Parking Operations.pdf
15f Appendix 6 Adult Social Care and Health.pdf
15g Appendix 7 Local Government and Social Care Ombudsman.pdf
15h Appendix 8 Housing Ombs special investigation report.pdf

Details

OutcomeRecommendations Approved
Decision date10 Dec 2025
Effective from19 Dec 2025
Subject to call-inYes