Our Customer Philosophy 2025-2030

November 12, 2025 Cabinet (Cabinet collective) Key decision Approved View on council website

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Summary

...the Cabinet of Cornwall formally adopted the 'Our Customer Philosophy 2025-2030', which outlines the council's approach to customer services and experience, emphasizing a balance between digital accessibility and traditional service options.

Full council record
Purpose

This
report brings forward a refreshed Customer Philosophy which sets
out the Council approach to customer services and experience for
the administration to consider and adopt.

Content

DECISION:

 

RESOLVED:

 
1.  That the
‘Our Customer Philosophy 2025-2030’, as set out in
Appendix 1 to the report, be formally adopted by the
Cabinet.

 

 

Reason for the Decision: 
 
As
contained within the report.
 

Alternative options considered:
 
None
other than contained within the report.
 

Conflicts of interest declared:
 
None.
 

Dispensations granted in respect of a conflict of
interest:
 
N/A
 

Related Meeting

Cabinet - Wednesday, 12th November, 2025 10.00 am on November 12, 2025

Supporting Documents

Our Customer Philosophy 2025-2030 - Report.pdf
Our Customer Philosophy 2025-2030 - Appendix 1.pdf
Our Customer Philosophy 2025-2030 - Appendix 2.pdf

Details

OutcomeRecommendations Approved
Decision date12 Nov 2025
Subject to call-inYes