Our Customer Philosophy 2025-2030
November 12, 2025 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...the Cabinet of Cornwall formally adopted the 'Our Customer Philosophy 2025-2030', which outlines the council's approach to customer services and experience, emphasizing a balance between digital accessibility and traditional service options.
Full council record
Purpose
This
report brings forward a refreshed Customer Philosophy which sets
out the Council approach to customer services and experience for
the administration to consider and adopt.
Content
DECISION:
RESOLVED:
1. That the
‘Our Customer Philosophy 2025-2030’, as set out in
Appendix 1 to the report, be formally adopted by the
Cabinet.
Reason for the Decision:
As
contained within the report.
Alternative options considered:
None
other than contained within the report.
Conflicts of interest declared:
None.
Dispensations granted in respect of a conflict of
interest:
N/A
Related Meeting
Cabinet - Wednesday, 12th November, 2025 10.00 am on November 12, 2025
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 12 Nov 2025 |
| Subject to call-in | Yes |