Purpose

Cabinet approval is sought for the strategy and action plan.

Decision

RESOLVED

That the Cabinet:

a) approves the attached Provider Improvement Strategy and Action Plan (Appendix A of report CH/234) for adoption and subsequent publication.

b) delegates authority to the Head of Crawley Homes, in consultation with the Cabinet Member for Housing, to make minor amendments to this strategy and action plan as further changes to legislation and statutory guidance are introduced or following a subsequent review.

(Generic Delegation 7 will be used to enact this recommendation).

Reasons for the Recommendations

a)                To ensure the Council is compliant with requirements from the Regulator of Social Housing, following inspection in April 2025 and publication of the Regulatory Judgement in July 2025.

b)                To ensure the Council fulfils its obligations in relation to the Consumer Standards; the action plan sets out how the Council will address the weakness identified by the Regulator against the Consumer Standards.

c)                To ensure that Council officers have clear direction about what work needs to be prioritised to address weaknesses

d)                To ensure that Council tenants understand the Regulatory Judgement, the root causes of weaknesses, risks to them, mitigations and actions to address weaknesses.