Purpose

While the Local Government and Social Care
Ombudsman's new Complaint Handling Code does not apply to
Children's Social Care Complaints, it provides a revised definition
of a complaint. It is intended that by adopting the revised
definition there will be a greater consistency across Council
Services.
An expression of dissatisfaction, however made, about the standard
of service, actions or lack of action by the organisation, its own
staff, or those acting on its behalf, affecting an individual or
group of individuals.

Decision

To make the above amendment to the Council's
Children's Social Care Complaints, Compliments and Comments
Procedure.
To adopt the definition of a complaint introduced in the new Local
Government and Social Care Ombudsman's Complaint Handling Code, to
ensure the Council has a single consistent definition of a
complaint.