Decision

It was RESOLVED that
 
The approach of option 2 (as set out at paragraph 7.2) for
transformed customer service a live link provision be approved;
and
 
Delegation of the implementation of option 2 to the
Director of Community Development and Engagement in consultation
with the Portfolio Holder be approved to:
 

a)   
Agree a Service Level
Agreement with relevant partners the hosting of a customer services
solution via Teams link for the Council; and
 

b)   
Replicate option 2 as
a solution with other partners at sites in and around the district
based on a written assessment of demonstrable demand in those
areas.