KD 5834 - Out of Hours Emergency Call Service
May 19, 2025 Director of Health and Adult Social Care (Officer) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to save approximately £120k annually, the Out of Hours Emergency Call Service will be brought in-house and merged with Enfield Council’s Safe and Connected service when the current contract with Capita Plc ends in October 2025.
Full council record
Purpose
The Out of Hours Emergency Calls Service is
currently managed by the Pan London Partnership and operated by
Capita Plc – an external contractor. Upon the end of the
contract in October 2025, the decision is to migrate the service
in-house and merge with Enfield Council’s Safe and Connected
service which is a fully functioning 24/7 emergency service. This
decision will save approximately £120k annually.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 19 May 2025 |
| Subject to call-in | Yes |